News from Citizens Advice Swale January 2025

New drop-in session for the new year!

We’re delighted to announce a new drop-in session for 2025, thanks to the National Lottery Reaching Communities fund. Our new project will help us to reach the Gypsy, Roma and Traveller communities, but is open to everyone who needs our support. The additional drop-in session will be on Tuesdays at Murston Family Hub, Tonge Road, ME10 3NT, 11.30am-1.30pm.

As with all our drop-in sessions, you don’t need an appointment, you can just turn up. Our services are subject to adviser availability and can get busy, so please be patient with us if you’re asked to wait. Remember, our volunteers are giving up their time to help.

We provide advice on a wide range of issues including debt, benefits, housing, employment, consumer, relationships, discrimination, healthcare, education, cost of living and energy.

While you’re here we’ll assess how we can resolve your query. This may include providing you with advice and information, signposting you to another organisation, or arranging an appointment with another generalist or specialist adviser who can provide you with assistance (such as drafting letters and completing forms) and possibly take action on your behalf (such as contacting third parties).

All our drop-in sessions:

• Monday, 10am-12pm, Swale House, Sittingbourne
• Tuesday, 10am-12pm, Sheppey Gateway, Sheerness (except the second Tuesday of every month, which is held at Sheerness East Working Mens Club)
• Tuesday, 11.30am-1.30pm, Murston Family Hub, Tonge Road
• Wednesday & Friday, 10am-12pm, 43 Stone Street, Faversham

Alternatively, email us at www.citizensadviceswale.uk/email-general-advice (Monday-Wednesday) or call Adviceline on freephone 0808 278 7979.