At Citizens Advice Swale we help people sort out their problems, by giving all kinds of advice – and it’s all totally free. Did you know, we rely on donations and grants in order to change the lives of local people? We’re a totally independent small charity, and we don’t get money from central Government.

In 2024 we advised 2,058 clients on 15,951 issues, wrote off £238,796 debts, and helped our clients gain income of £1,644,793. We issued 307 foodbank vouchers and 464 fuel vouchers.

In 2023/4 every £1 invested in Citizens Advice Swale was worth £17.89 in public value. The smallest contribution really can make a big difference.

We’re grateful to all our current supporters who help us continue to provide a service in Swale. There are several ways you can help.

Cashback when you shop online: https://www.giveasyoulive.com/charity/citizensadviceswale

One-off or regular cash donations: https://donate.giveasyoulive.com/charity/citizensadviceswale

Become a Friend of Citizens Advice Swale:

https://citizensadviceswale.uk/support-us/

Choose us as your local charity through the Faversham & District Community Lottery:

https://www.favershamdistrictlottery.co.uk/support/citizens-advice-swale

Consider leaving us a gift in your Will:

https://citizensadviceswale.uk/support-us/leaving-a-legacy/

Here’s how to contact us for advice:

Drop-in sessions (no appointment necessary)

Monday, 10am-12pm, Swale House, Sittingbourne

Tuesday, 10am-12pm, Sheppey Gateway, Sheerness (except the second Tuesday of every month, which is held at Sheerness East Working Mens Club)

Tuesday, 11.30am-1.30pm, Murston Family Hub, Tonge Road

Wednesday & Friday, 10am-12pm, 43 Stone Street, Faversham

Telephone advice

Call Adviceline on freephone 0808 278 7979 (Monday-Friday 10am-3.30pm)

Email advice

Contact us online at www.citizensadviceswale.uk/email-general-advice (Monday-Wednesday)

Debt advice

Request a call back from our money advice team at www.citizensadviceswale.uk/debt

To stay up to date with our opening times, please visit www.citizensadviceswale.uk or follow us on Facebook.